App Overload Creates Chaos
April 02, 2018
report which is based on a global
survey of 2,000 knowledge workers, reveals
that the very workplace apps intended to
streamline tasks have sparked an app
overload that’s injecting chaos into
business workflows and costing enterprises
billions in lost productivity.
Today’s flood of communications has upended the modern workday, creating a sense of workplace chaos that’s taking a toll on employees and their companies.
•More than 70 percent of workers say their communications volume is a challenge to getting work done.
•Sixty-eight percent of workers toggle between apps up to 10 times an hour, and 31 percent of workers said toggling causes them to lose their train of thought.
•Workers find navigating between apps more annoying than doing household chores (53 percent), paying bills (52 percent), and trying to lose weight (50 percent).
•Despite the prevailing feeling of app
overload, workers find team messaging to be
the least disruptive to their workday.
The report found that workers believe a single platform integrating all their communications channels would bring more simplicity to their workday. Specifically, the data shows that:
•Employees believe this would help them achieve better workflow (67 percent), be more productive at work (65 percent), make work feel less chaotic (62 percent), and make it easier to work remotely (61 percent).
•Workers 45+ years old still prefer email
(51 percent), but 18- to 44-year-olds prefer
team messaging (43 percent). Team
messaging–centric platforms are growing
quickly in popularity as the preferred “home
base” for a single communications platform.
•While 80 percent of C-level executives are
more likely to find their communications
volume very or somewhat challenging, they
are more likely to be content with their
current suite of tools (44 percent),
revealing a disconnect with the cultural
shift away from email to newer
communications capabilities such as team
messaging within their ranks.