Walmart App Enhanced with Express
For customers, time is money. To help customers save this new form of currency, Walmart has designed new capabilities in the Walmart app that create a faster, easier and more convenient experience for Pharmacy and Money Services customers. Along with these expanded app features, Walmart will create a new store experience that allows customers to skip traditional service lines using “express lanes” in these areas. These new capabilities will start to roll out to Walmart customers in March and are anticipated to be available in nearly all of Walmart’s 4,700 stores by fall.
“These capabilities are the latest example of how we’re bringing
together all of the conveniences of Walmart – great stores, convenient
pickup, easy checkout and a top-notch app – to deliver one seamless
shopping experience for customers,” said Daniel Eckert, senior vice
president, Walmart Services. “We’re delivering a new and better
experience in areas of our business that are essential for busy
families. By making them faster and easier, we’re living up to our
promise – to save customers money and time.”
For years, customers have relied on
Walmart to save them money on their prescriptions. These new additions
will further enrich the customer experience.
•Skip the line: Once their order has been placed, customers can use new “express lanes” for easy pickup. Completing the transaction then happens in three easy steps:
1.Open: Open the Walmart app and tap “prescription ready for pickup.” Enter a PIN or use Touch ID to activate the camera.
2.Scan: Scan the code displayed at the register, connecting the app.
3.Done: Associate delivers the
prescription … and it’s done: The payment is processed via Walmart Pay
and an eReceipt will be sent to the app and can be viewed at any time.
Walmart is removing the hassle of
paperwork for the millions of customers who transfer money in a Walmart
store each month. The additions to the app will also simplify the
process for associates by creating more opportunities for them to serve
customers. At nearly 1,200 of the company’s Money Services locations,
customers will also be able to save time using an “express lane.”
•Move to the front of the line: Once in store, customers can use the “express lane” to move to the front of the line. In stores where there isn’t a Money Services desk, customers can visit the Customer Service desk. Customers can complete their Money Services transaction in three simple steps:
1.Open: Open the Walmart app and tap “money ready to send.” Enter a PIN or use Touch ID to activate the camera.
2.Scan: Scan the code displayed at the register, connecting the app. Customers then verify their information and pay.
3.Done: Customers are on their way. A
receipt and reference number is sent to the app and can quickly be
texted or emailed to the recipient.