Infor Debuts Coleman AI Platform
July 12, 2017
is an enterprise-grade, industry-specific AI platform for Infor
A pervasive platform that operates below an application's surface,
Coleman mines data and uses powerful machine learning to improve
processes such as inventory management, transportation routing, and
predictive maintenance; Coleman also provides AI-driven recommendations
and advice to enable users to make smarter business decisions more
In addition, Coleman acts as a smart AI partner, augmenting the user's
work. Coleman uses natural language processing and image recognition to
chat, hear, talk, and recognize images to help people use technology
Coleman develops a conversational relationship with the user which can
be rendered in Infor Ming.le™, a social collaboration platform, or a
synthetic conversational user interface. User efficiency is increased as
studies show humans are able to speak and hear 3-4 times as many words
per minute as they can type. Processing the vast data in Infor
CloudSuite, Coleman automates search and gather functions, which can
take up 20 percent of a user's work week, significantly increasing
"Infor spent many years automating processes that followed clear rules,
such as accounting and manufacturing processes. We are now leveraging
machine learning and our access to large amounts of data to assist users
with less structured processes such as complex decisions, conversations,
and predictions," said Charles Phillips, CEO of Infor.
Coleman helps optimize human work potential in four ways:
•It's conversational - interactions are more efficient and natural, and
offer a better user experience
•Augmentation - serves as a partner to amplify one's work
•Automation - manages low value tasks like repetitive tasks to enable
the user to focus on more valuable work
•Advise - provides intelligent insights to help the user make decisions
"Coleman is so powerful because it takes the mission-critical business
data from Infor CloudSuite, coupled with the supplier, logistics, and
finance data from the GT Nexus Commerce Network, and analyzes it with
the computing power of a hyper scale public cloud," said Duncan Angove,
President of Infor.
examples of what a user could ask Coleman:
- "Coleman, what is the accounts receivable balance for ACME Corp?"
- "Coleman, what's the next best offer for this customer?"
- "Coleman, who is the sales rep on the ABC Labs account?"
- "Coleman, what price should I charge for a hotel room?"
- "Coleman, what are sales by month for the NW region this year?"
- "Coleman, how much PTO do I have left?"
- "Coleman, create a requisition for item 4321"
- "Coleman, approve the promotion for Nurse Jones"
Elements of Coleman are available today, such as predictive inventory
management for healthcare, price optimization management for
hospitality, and forecasting, assortment planning, and promotion
management for retail. Over the next year Infor is expected to introduce
Coleman to Infor CloudSuite industry suites.