Infor Debuts Coleman AI Platform

July 12, 2017

Coleman is an enterprise-grade, industry-specific AI platform for Infor CloudSuite applications.

A pervasive platform that operates below an application's surface, Coleman mines data and uses powerful machine learning to improve processes such as inventory management, transportation routing, and predictive maintenance; Coleman also provides AI-driven recommendations and advice to enable users to make smarter business decisions more quickly.

In addition, Coleman acts as a smart AI partner, augmenting the user's work. Coleman uses natural language processing and image recognition to chat, hear, talk, and recognize images to help people use technology more efficiently.

Coleman develops a conversational relationship with the user which can be rendered in Infor Ming.le™, a social collaboration platform, or a synthetic conversational user interface. User efficiency is increased as studies show humans are able to speak and hear 3-4 times as many words per minute as they can type. Processing the vast data in Infor CloudSuite, Coleman automates search and gather functions, which can take up 20 percent of a user's work week, significantly increasing productivity.

"Infor spent many years automating processes that followed clear rules, such as accounting and manufacturing processes. We are now leveraging machine learning and our access to large amounts of data to assist users with less structured processes such as complex decisions, conversations, and predictions," said Charles Phillips, CEO of Infor.

Coleman helps optimize human work potential in four ways:

•It's conversational - interactions are more efficient and natural, and offer a better user experience

•Augmentation - serves as a partner to amplify one's work

•Automation - manages low value tasks like repetitive tasks to enable the user to focus on more valuable work

•Advise - provides intelligent insights to help the user make decisions

"Coleman is so powerful because it takes the mission-critical business data from Infor CloudSuite, coupled with the supplier, logistics, and finance data from the GT Nexus Commerce Network, and analyzes it with the computing power of a hyper scale public cloud," said Duncan Angove, President of Infor.

Some examples of what a user could ask Coleman:

- "Coleman, what is the accounts receivable balance for ACME Corp?"
- "Coleman, what's the next best offer for this customer?"
- "Coleman, who is the sales rep on the ABC Labs account?"
- "Coleman, what price should I charge for a hotel room?"
- "Coleman, what are sales by month for the NW region this year?"
- "Coleman, how much PTO do I have left?"
- "Coleman, create a requisition for item 4321"
- "Coleman, approve the promotion for Nurse Jones"

Elements of Coleman are available today, such as predictive inventory management for healthcare, price optimization management for hospitality, and forecasting, assortment planning, and promotion management for retail. Over the next year Infor is expected to introduce Coleman to Infor CloudSuite industry suites.

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