PagerDuty Extends Digital Operations
September 12, 2017
introduced new capabilities in machine learning and advanced response
automation that enable businesses to orchestrate the right business-wide
response to any situation. By eliminating inefficiencies across the
entire digital operations lifecycle, and applying best practices to any
operational issue. The updated PagerDuty Digital Operations Management
platform helps businesses and teams focus on innovation, enhance brand
and protect revenue to deliver exceptional customer experience.
According to IDC, by 2020, 50 percent of the Global 2000 will see the
majority of their business depend on their ability to create digitally
enhanced products, services and experiences. Yet, the majority of IT
operations practitioners are still manually dealing with the challenges
of an increasingly complex software stack. This creates a critical gap
in the resolution of incidents and customer expectations for the
continuous delivery of digital services.
“Today’s dynamic digital business climate has exponentially increased
both opportunity for growth and downside risks to mitigate. The latest
Digital Operations Management capabilities announced today – machine
learning and automation – tackle the real-time, all-the-time demands of
consumers and business, translating complex events and signals into
actionable insights, and orchestrating teams across businesses in
service or revenue and productivity,” said Jennifer Tejada, CEO of
PagerDuty. “Leveraging our foundation in DevOps, we now empower our
customers with a platform that intelligently responds to events and
enables the delivery of seamless digital experiences so IT and business
decision makers can confidently execute on their financial, operational,
and strategic imperatives.”
With the new release, customers can now take advantage of the following
capabilities for intelligent real-time decisions, automated precision
response and business-wide orchestration:
•Alert Grouping: Rules-based
automation and machine learning automatically group related issues
together, providing critical context required to drive down resolution
times while reducing responder noise.
•Similar Incidents: Machine data is
critical, but to get the entire picture, responders also need human
context such as who has dealt with a similar issue and what steps were
taken to solve it. Now, responders can see previous related issues and
surface information around incident severity, impact, remediation steps
and much more.
•Response Automation: The new
Response Plays capability allows teams to design and execute an
automated response pattern, recruiting responders and stakeholders by a
single click. For incidents on critical services, teams can set up an
automatic response for split-second action.
•Dynamic Notifications & Event
Routing: Dynamically select notification and assignment behavior and
automatically route events to different teams based on event payloads.
•Redesigned, Live User Experience:
The enhanced live incident details page provides improved information
discoverability and ease of use.
PagerDuty’s new capabilities address new challenges resulting from
today’s digital disruptions. The updated platform offers organizations a
path for providing a complete business response by dedicating valuable
resources to rapid, frictionless service restoration rather than manual
work, implementing business-wide best practices and enabling instant
communication across critical teams and stakeholders. This comprehensive
approach helps organizations save millions of dollars in downtime
incidents and service degradation.
new integrated event intelligence and response automation capabilities
provide a big step forward in driving agility for our customers when it
matters most,” said Chris DeAntonio, Solution Principal, Slalom
Consulting. “With PagerDuty, we can help our customers spend less time
firefighting and more time developing new features for their customers.”
In an effort to advance digital operations management best practices,
PagerDuty Community also launched as a collaborative online resource to
harness the creativity and passion of PagerDuty’s 200,000+ users. The
primary focus is to facilitate the sharing of new ideas, best practices,
use cases and technical tips between customers. The PagerDuty Community
builds on existing resources with discussion forums, blogs, meetups and
other events to foster a strong sense of participation and support.