Samsung Chief Apologizes for
January 23, 2017
Samsung, South Korea's largest conglomerate, says an internal
investigation has revealed that faulty batteries are responsible for the
fires that hit its flagship Galaxy Note 7 smartphone last year, causing
a nosedive in the company's profits and a serious swipe to its
Koh Dong-jin, chief of Samsung's mobile division, bowed as he apologized
at a press conference Monday in Seoul.He said, "From now on, our first
priorities will be product quality and customer safety."
Samsung was forced to take the device off the market after replacement
phones also caught fire.
smartphones were in the headlines last year when their fires injured
people, destroyed a car and caused the evacuation of a Southwest
Analysts say the drive to produce a thin phone with longer battery life
may have contributed to Samsung's woes.
The company said in a statement that "We have taken several corrective
actions to ensure this never happens again. The lessons of the past
several months are now deeply reflected in our processes and in our
Samsung is expected to release another smartphone soon.
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