Amazon, Apple and Microsoft Provide Better Cloud Storage Contracts
February 20, 2017
The 3 companies are the latest cloud storage providers to improve their terms and conditions following the Competition and Markets Authorityís (CMA) review of compliance with consumer law in the sector. Last year, the CMA secured separate commitments from JustCloud, Livedrive and Dixons Carphone, and BT, Dropbox, Google and Mozy to make changes to their contract terms.
Andrea Coscelli, CMA Acting Chief Executive, said:
Amazon, Apple and Microsoft have separately agreed to make changes to their respective terms and conditions, including in some common areas relating to:
A summary of the separate changes agreed with each company can be found on the case page.
Cloud storage is used by around 3 in 10 British adults in a personal capacity. In its initial review of the sector, the CMA found that the majority currently use free services that come with their devices and are generally satisfied with the service they receive. However, there were some terms and conditions which caused concern, for example, terms which gave companies the ability to change the service or terms of the contract or suspend or terminate the contract, for any reason and without notice.
The CMA has worked with the industry to improve compliance with consumer law. The latest agreed changes bring to an end the CMAís consumer law compliance review into the cloud storage sector. The CMA remains interested in unfair terms and conditions, particularly in the digital economy. Companies in the cloud storage, and other technology-driven sectors, are urged to keep their terms and conditions under review and to continually improve the fairness and clarity of their consumer contract terms.