Phil Collett, Citrus Motors:  Xerox eConcierge Selected for Cloud Based Printer Maintenance

December 12, 2011

Easy to use and install, Xerox eConcierge is downloaded as a desktop application onto one or more PCs or Macs. The program automatically discovers compatible devices, checking the toner, ink, waste cartridges and fusers. Users are informed when supplies are needed and an online order is generated, capturing the correct part numbers for the manufacturer’s supplies.

This free service is now available from Xerox’s online store or through a Xerox reseller.

The company also offers an industry exclusive for qualifying customers – a free extended warranty on all Xerox products covered under the program; averaging about $320 per printer, per year.

Businesses across a variety of industries – from real estate and engineering to automotive – are experiencing the benefits of Xerox eConcierge. Citrus Motors, a California-based car dealer, utilizes the program to manage its fleet of color printers, saving more than $1,000 per year on service costs.

“Like many small businesses we have to use our limited resources wisely and Xerox eConcierge makes that easy to do,” said Phil Collett, IT director, Citrus Motors. “The program allows us to shift our focus away from maintaining our printers to spending time with our customers. The savings, both in time and money, are definitely a plus for our dealership.”