Atos Origin Wins Royal Liver Assurance Contract

July 2, 2009

Atos Origin has won a new ten-year contract with Royal Liver Assurance (RLA), an incorporated Friendly Society that has been providing financial services to thousands of families in the UK and Ireland for over 150 years.

This is the first time that RLA has outsourced its Group IT in this way and the primary drivers for doing so now are to achieve cost savings and provide flexibility for future business change whilst at the same time maintaining regulatory compliance.

Under the contract Atos Origin will take over management of all of RLA’s IT infrastructure, services and applications with the exception of the already outsourced progress infrastructure.

Through its Global Sourcing model, Atos Origin will provide a tailored solution for RLA. The team in the UK will work closely with RLA to support front office services and technology management. Server and applications management as well as service desk support will be delivered through Atos Origin’s best-in-class off-shore facilities in India and Malaysia.

Kevin Dobson, Group Assurance Director at RLA said: “Atos Origin demonstrated an excellent understanding of our business which reassured us that by working together we will be better able to strengthen our own performance. Equally important for us was cultural fit; with over 70 of our staff transferring to Atos Origin, we chose an organisation with a strong base in the UK.”

Tony Szczepanek, Chief Information Officer at RLA said: “The contract was awarded after a comprehensive twelve month competitive procurement process involving nine of the top IT services providers operating in the UK. It was supported by external industry specialists David Howland and Nilesh Bhandari from Winchester White (Lead Partner, Aileen Croft). Objectives, milestones and timelines were clearly communicated to all parties and the transfer process will be completed on schedule on July 1st.”

Bryn Barlow, General Manager for Financial Services at Atos Origin said: “We are delighted to cement our relationship with RLA in this agreement. With a growing number of customers in Mutual financial services, we have deep industry knowledge of the sector and are committed to further strengthening our position in this market. We will work with RLA to deliver and manage IT systems that enable them to reduce costs, meet new regulations and deliver improved services to their customers.”