CSC, Oracle Team for Banking Solutions

April 9, 2008

Computer Sciences Corporation is working with Oracle to offer the banking industry integrated multi-channel software to support marketing, sales, origination and service capabilities via the Internet, at call centers and through branch channels.

The planned solution combines CSC’s Hogan Core Banking System and Oracle’s Siebel retail banking front office application suite, including Siebel Branch Sales and Service, Contact Center, Branch Teller, and Self-Service and eBilling. The sales and service platform is intended to enable top-tier banks around the world to connect front and back office systems to provide more efficient and thorough service across each customer’s banking channels of choice.

“Consumers’ retail shopping experiences are raising expectations of their financial services providers,” said Jim Eckenrode, a global banking research fellow at research and advisory firm TowerGroup. “Complex branch revitalization and multi-channel platform projects that unify front and back offices need to be accelerated to enable retail banks to perform at the expected level.”

“Oracle and CSC share a commitment to helping retail banks achieve rapid value from the deployment of a complete front-to-back-office solution,” said Don Russo, group vice president, Oracle Financial Services Global Business Unit. “Our work with CSC is consistent with Oracle’s application integration strategy and is planned to leverage our ability to co-exist and integrate with partner application assets. Our collaboration should make it easier for banks using our applications to achieve a single view of the customer and improve service across delivery channels.”

“CSC and Oracle will be working together to combine the best of our offerings to provide new and cost-efficient choices for the banking industry,” said Jim Cook, president of CSC’s Financial Services Sector. “This is only the beginning of a relationship intended to broaden top-tier and mid-tier banks’ access to best-of-breed IT solutions.”

CSC's Hogan Core Banking System is a high-performance, real-time, integrated suite of banking applications that supports deposits, loans, cards, customer management and collections for the global banking market. CSC is developing Web-service interfaces based on IFX standards and a new Hogan Multi-Channel Accelerator software product to simplify integration with third-party middleware. When integrated with Siebel software, Multi-Channel Accelerator is planned to use Oracle’s Application Integration Architecture powered by Oracle Fusion middleware. Oracle’s Application Integration Architecture uses a business process-oriented approach. Processes are defined in the Oracle Business Process Analysis suite and executed by Oracle BPEL Process Manager. This integration is planned to furnish Hogan customer and account data and transactions to Oracle’s Siebel front office application suite.

Oracle's Siebel Branch Sales and Service solution provides customer-centric tools that allow the bank’s agents to sell products, originate accounts, manage customer relationships and respond to service needs. With Oracle’s Siebel Branch Teller banks can expand the teller's role from that of a transaction-only agent to that of a customer service representative who is able to understand each customer's value and provide appropriate levels of service and product referrals based on targeted marketing campaigns. Oracle's Siebel Banking Contact Center enables call center agents to seamlessly handle service, support and sales interactions across all communication channels. Oracle’s Siebel Self-Service and eBilling offering fuels adoption of self-service initiatives with relevant, cross-channel electronic billing content for anytime, anywhere service.