Gartner Guides On Delivering Digital Dividends
November 11, 2022
Gartner analyst Daniel Sanchez-Reina presented the key priorities for EMEA CIOs at Gartner IT Symposium/Xpo in Barcelona.
In EMEA, 94% of Organizations Struggle with Developing a Vision for Digital Change
CIOs and IT leaders must take action to
accelerate time to value and drive top- and bottom-line financial impacts from
digital investments, according to Gartner, Inc.’s annual global survey of CIOs
and technology executives.
“The Gartner findings reiterate the importance of operational excellence and the key focus on customer experience, alongside the need to realize returns on the significant technology investments made through digital transformation and operational optimization,” commented Holly Roland, CMO, ParkourSC. “From our perspective as a leader in digital supply chain operations, embedding deep intelligence in real time across a fully connected ecosystem with a clear and unsiloed line of sight into all supply chain constituents, are key to realizing business goals. Shared intelligence and open collaboration drives informed decision making and provides the real time agility enterprises need to deliver operational excellence and an optimal customer experience.”
Create a Metrics Hierarchy
The survey found that 94% of EMEA
organizations struggle with developing a vision for digital change, often due to
competing expectations from different stakeholders. “We have the chief marketing
officer, chief sales officer, chief financial officer and other C-level
executives competing with each other in delivering their digital transformation,
and this is consuming the CIO’s resources as there is no unified digital
strategy,” said Sanchez-Reina.
The solution is for every single business unit to have their own metric that contributes to the same business result.
Contribute IT Talent to a Business-Led Fusion Team
strategic engagement of business unit leaders is necessary to accelerate digital
initiatives, the survey exposed that the heavy burden of digital delivery is
still not equally executed among IT and business departments. For example, only
32% of EMEA CIOs said that business functions participate in agile digital
Loaning IT staff to fusion teams that combine business experts, business technologists and IT staff will catalyze a team that is focused on achieving digital business outcomes, while also opening the way for reciprocity, such as integrating subject-matter experts from the business into an IT-led fusion team.
According to Akshay Sharma, CTO, Kovair Software, and former Gartner Analyst, “We agree with the Gartner findings that CIOs must embrace democratized digital delivery by design to accelerate time to value. To achieve this, Value Stream Management and Delivery Platforms from vendors like Kovair are needed to provide the necessary metrics that are meaningful to the business, Digital Transformation Governance, Policy Compliance dashboards, and Cybersecurity Workflow Automation. Integration Platform as a Service (iPaaS) solutions are also needed to integrate services, control and operationalize the business showing in real-time systemic risk in digital business systems, cybersecurity risk oversight, regulatory compliance, and operational effectiveness with KPI’s that are meaningful to the business, which Kovair enables.”
Reduce the Talent Gap with Unconventional Resources
Many CIOs continue to struggle to hire and
retain IT talent to accelerate digital initiatives. However, the survey
identified numerous sources of technology talent that are untapped. For example,
only 12% of EMEA companies use students (through internships and relationships
with schools) to help develop technological capabilities and only 24% use gig