We’re Bringing the Convenience of Drone Delivery to 4 Million U.S.
Households in Partnership with DroneUp
Guggina, Senior Vice President of Innovation and Automation, Walmart
May 24, 2022
We continue to expand our delivery operations to help customers get the
items they need when they need them, and it’s been an exciting journey.
From Express delivery, where customers can have items delivered to their
doorsteps in as little as two hours, to InHome, where they can get those
orders placed right into their refrigerators, we’re proud to offer
customers multiple options that help them save time and money.
One solution we’ve been working on over the last year is delivery via
drone. Today we’re announcing we’ll be expanding our DroneUp delivery
network to 34 sites by the end the year, providing the potential to
reach 4 million U.S. households across six states – Arizona, Arkansas,
Florida, Texas, Utah and Virginia. This provides us the ability to
deliver over 1 million packages by drone in a year.
Between the hours of 8:00 a.m. and 8:00 p.m., customers will be able to
order from tens of thousands of eligible items, such as Tylenol, diapers
and hot dog buns, for delivery by air in as little as 30 minutes. For a
delivery fee of $3.99, customers can order items totaling up to 10
pounds, so simply put, if it fits safely it flies.
After completing hundreds of deliveries within a matter of months across
our existing DroneUp hubs, we’ve seen firsthand how drones can offer
customers a practical solution for getting certain items, fast. More
importantly, we’ve seen a positive response from our customers that have
used the service. In fact, while we initially thought customers would
use the service for emergency items, we’re finding they use it for its
sheer convenience, like a quick fix for a weeknight meal. Case in point:
The top-selling item at one of our current hubs is Hamburger Helper.
Participating stores will house a DroneUp delivery hub inclusive of a
team of certified pilots, operating within FAA guidelines, that safely
manage flight operations for deliveries. Once a customer places an
order, the item is fulfilled from the store, packaged, loaded into the
drone and delivered right to their yard using a cable that gently lowers
The customer has always been at the center of our focus at Walmart, and
we look for partners that are as laser-focused on customer experience as
we are. DroneUp has been a reliable partner as we’ve tested this
solution and their capabilities will enable our business to scale with
speed while maintaining a high caliber of safety and quality.
Walmart packages aren’t the only thing the drones will deliver. A core
value at Walmart is to give back to the communities in which we operate,
which is why as we scale our drone infrastructure, we’ll continue to
influence the expansion of drone technology and enable other businesses
to explore its benefits, too. This means DroneUp will offer local
businesses and municipalities aerial drone solutions in areas like
insurance, emergency response and real estate. For example, a local
construction agency can work with DroneUp to monitor on-site job
progress through aerial drone photography.
Not only will the added revenue help offset the cost of delivery, but it
also serves the entire drone industry by gathering more flight data as
we work together to expand drone operations in a safe and regulated way.
Our founder Mr. Sam once said, “I have always been driven to buck the
system, to innovate, to take things beyond where they’ve been.” We’re
doing just that with drone technology, making it a feasible solution
that we know customers and communities will enjoy.