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DEJ: IT Pros Contribution to Key Business Outcomes Lacking

July 19, 2022

Digital Enterprise Journal (DEJ) published a new state of the market study titled 24 Key Areas Shaping IT Performance Markets in 2022, which includes insights from more than 3,300 organizations. The study found data strategies, managing talent, innovation management, enabling a cloud native approach and connecting IT performance to business outcomes as some of the focal points for user organizations.

The study reveals a direct business impact of different IT performance strategies for each of the 24 key areas. Additionally, the study includes trending analysis over the last five years.

Some of the key findings of this research include:

● 54% - increase in cost of 1 hour of IT service down time since 2019

● $13.74 million - average annual business loss (revenue loss and/or increased cost) due to a lack of talent for modernization

● $46 million - average annual loss due to a lack of automation capabilities for managing IT performance (release delays, incident prevention and resolution, etc.)

● 68% of IT team’s time is spent on tasks that do not contribute to key business outcomes

Overall, DEJ's research shows that there is no “silver bullet” for managing IT performance and organizations need to find the right mix of capabilities that is the best fit for creating business value. However, the study shows that identifying that combination is more difficult than ever. The research shows that the best approach for putting together all of the pieces of a puzzle is starting with the big picture, meaning defining desired business outcomes and working backwards to find competencies and vendors that are the best fit for organizations’ specific goals.

"We are witnessing a perfect storm of changes in both technology and business markets, and user requirements for managing IT performance are increasingly changing. Organizations are understanding the growing impact of their IT performance approaches on key business goals and looking to better align teams, tools and processes," states Bojan Simic, President and Chief Analyst of Digital Enterprise Journal. "This study shows that using technology as a competitive advantage is no longer optional and organizations need to incorporate a business context into each aspect of their IT performance strategies. User organizations are increasingly asking technology vendors to answer the "So what?" question and connect IT to business outcomes in a clear, measurable and transparent manner".

According to Akshay Sharma, CTO, Kovair Software, and former Gartner Analyst, “We agree with the Digital Enterprise Journal (DEJ) findings that data migration strategies, resource management, innovation management with newer ideation platforms, enabling a cloud native approach with Kubernetes, connecting IT performance to business outcomes, with newer VSMP: Value Stream Management Platforms, should be explored, from vendors like Kovair. Kovair provides it’s Gartner Cool Vendor-awarded Omnibus, it’s QuickSync Data Migration solution, and its VSMP: Value Stream Management Platform, with solutions meaningful to the business, as well as a Low Code / No Code Applications Platform for ease of customization, like DevOps in newer hybrid multi-cloud environments.”

The study also reveals the importance of capabilities such as:

● Measuring business impact

● Managing data and creating insights at scale

● True visibility into user experience

● Effectiveness in managing cloud native and hybrid cloud environments

● Enabling true Observability

● A unified approach for managing IT performance

● Working well with open source technologies

● Ability to identify the change that is causing a problem

● Aligning collaboration and workflows with business objectives

● Closing the modernization skills gap

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