Hidden Use of AI Pervasive
November 2, 2022
New MIT Sloan Management Review and Boston Consulting Group Research Finds That Organizations Are Far More Likely to Derive Value From AI When Their Workers Do So as Well
Despite the popular belief that organizations derive value from artificial intelligence (AI) at the expense of the individuals they employ, and that AI-powered automation can lead to the displacement of workers, 60% of employees view AI as a coworker and not a job threat. Furthermore, organizations with employees who derive value from AI are 5.9 times as likely to see significant financial benefits from it than organizations where employees do not get value from AI, according to a report from MIT Sloan Management Review (MIT SMR) and Boston Consulting Group (BCG) being released today.
The report, "Achieving Individual — and Organizational — Value With AI,"
presents findings from the sixth annual research effort between MIT SMR and BCG
on AI and business strategy. It includes results from a global survey of 1,741
managers and interviews with 17 executives representing more than 100 countries
and 20 industries on the use of AI at work. According to the report, individuals
derive personal value from AI when using the technology improves their
self-determination, which encompasses their competency, autonomy, and
Understanding the Extent of AI at Work
AI use is so pervasive that individual workers may take some of its applications
for granted. According to the findings, 66% of individuals report that they do
not use AI or use it only minimally. But when prompted with specific examples of
AI-enhanced business applications, such as office productivity applications,
calendar schedulers, and customer relationship management software, 43% of these
respondents acknowledge that they regularly or sometimes use business products
with AI. (See Figure 1.)
Interviewees and survey respondents indicate that mandating the use of AI is an
important initial step to overcoming resistance. Making AI use mandatory triples
the likelihood of its use: Individuals required to use AI at work are three
times as likely to regularly use the technology as those not required to use it
professionally. But managers should still ensure that individuals have agency.
Individuals who can override AI are 2.1 times as likely to use it regularly
compared with those who cannot override it. Moreover, managers who lead by
example by using AI with their teams are 3.4 times as likely to boost regular AI
use among individual team members than managers who do not.
to the report, 64% percent of survey respondents personally derive at least
moderate value from using AI. These workers are 3.4 times as likely to be more
satisfied in their jobs than employees who do not obtain value from AI. Only 8%
of global survey respondents are less satisfied with their jobs because of AI.