New Relic Touts New Error Tracking Capabilities
January 16, 2023
Relic introduced new error tracking capabilities to help engineering teams
proactively detect, triage, and take action on all errors across the full
software stack before customers are impacted. These new capabilities expand the
company’s integrated, industry-leading errors inbox solution to include a new
user impact view, access to correlation data across traces and logs, and an
enhanced integration with Slack.
Legacy error tracking solutions often fail to detect smaller errors which end up
impacting the customer experience. By expanding its error tracking capabilities,
New Relic is helping engineering teams detect all errors, even those that often
fall through the cracks, to minimize engineering toil and improve customer
experience. New Relic is the only observability platform to provide a single
place to view, triage, and resolve all errors across the full application
stack—including APM, RUM, mobile and serverless data.
“As applications grow more complex, engineers need a system in place to
proactively triage and fix errors before the customer experience is impacted,”
said New Relic Observability Product GM & Chief Growth Officer Manav Khurana.
“New Relic error tracking gives web, mobile, and back-end engineers a single
place to prioritize and resolve issues faster whenever a critical,
customer-impacting error arises. Because error tracking is part of our
all-in-one observability platform, we are able to automatically display relevant
traces and logs in context of an error, helping engineers debug errors faster."
Enhancements to error tracking include:
impact view: At a glance, see and sort errors grouped by unique users impacted
over time. It is not enough for engineers to see how many errors are happening,
having context into how many users are getting a particular error helps teams
prioritize the errors that have the highest impact to the business.
Correlation across traces and logs: Get to the root cause across the full stack
by using stack traces, distributed tracing, and logs all in a single view. There
is no more need to jump between different screens, changing context to debug
complex errors that span multiple services.
Slack integration: New and resurfaced errors are sent instantly to teams in
Slack, eliminating the need for teams to toggle between multiple platforms to
detect and triage errors. This enables teams to quickly identify any new errors
or regressions and resolve them quickly before customers are impacted.
In the last 12 months, engineering teams have used New Relic error tracking to
identify and manage more than 1 million errors. New Relic is the only tool to
allow engineers to intelligently group and display errors by user and error
impact, with context, on a single screen, to enable teams to get ahead of issues
and ship code faster.
"At Beyond Finance, our mission is simple: we want to help individuals move
beyond debt. A critical part of ensuring that happens is being able to monitor
the health of our applications," said Ashley Zagorski, Software Engineer at
Beyond Finance. "We use error tracking to detect, triage, and resolve full-stack
errors—all in one place. With Error Tracking as the source of truth, my
engineering team can better collaborate to understand, troubleshoot, and
ultimately resolve errors faster, creating better customer experiences and
freeing up more time for innovation."