ServiceNow Buys DotWalk
November 24, 2021
both constant innovation and consistently great experiences with
software offerings is becoming a critical business imperative in the
new world of hybrid work. As a result, more companies are
transforming to become software companies—creating the need to
quickly and continuously upgrade software applications and
technology foundations. Easier said than done? Not anymore.
To help customers keep pace with technology maintenance, ServiceNow
has acquired DotWalk, which automates upgrades and testing of
ServiceNow applications. Not only can customers save time in testing
application changes, but they can also free their developers’ time
to focus on higher-value business activities.
Gartner predicts that “by 2025, 70% of organizations will complement
continuous delivery of applications with continuous infrastructure
automation to improve business agility, which is a significant
increase from fewer than 20% in 2021.”1 At the same time,
professional developers are in short supply, creating a gap in the
talent resources needed to address the high volume of application
upgrades and tests.
Together, ServiceNow and DotWalk will seamlessly map business
processes and workflows on the Now Platform® to proactively identify
the tests needed for application changes. DotWalk’s artificial
intelligence (AI)-powered regression testing deciphers the optimal
number of tests and steps to take for specific instances that go
beyond the detail and accuracy achieved by humans.
Accelerating business value
DotWalk’s technology uses intelligent automation to identify and
validate error sources that can arise within application upgrade
processes when analyzing logs in the background. This ultimately
improves overall application performance and allows customers to
move as quickly as possible to achieve their business goals and
accelerate digital transformation.
ServiceNow is committed to helping customers remain agile and
innovative. Running natively on our platform, DotWalk will build
upon ServiceNow’s existing foundation and strategy for automation.
This will reduce the cost of ownership at ServiceNow—furthering our
vision to be the defining enterprise software company of the 21st
century, and allowing customers to move faster and deliver more
value to their businesses.
ServiceNow completed the acquisition of DotWalk last week.