Gartner: Looming IT
Talent Retention Issues for CIOs
March 9, 2022
workers are more inclined to quit their jobs than employees in
other functions, with a 10.2% lower intent to stay than non-IT
employees — the lowest out of all corporate functions, according
to a survey by Gartner, Inc.
Gartner surveyed 18,000 employees globally in Q4 2021, including
1,755 employees in the IT function. Responses were collected
monthly across 40 different countries in 15 languages.
“While talent retention is a common C-level concern, CIOs are at
the epicenter, with a huge chunk of their workforce at risk,”
Graham Waller, vice president and
distinguished analyst at Gartner. “We’ve heard of IT
organizations implementing back-to-the-office policies only to
face mass resignations and have to reverse course. CIOs may need
to advocate for more flexibility in work design than the rest of
the enterprise, as IT employees are more likely to leave, in
greater demand and more adept at remote working than most other
Globally, only 29.1% of IT workers have high intent to stay with
their current employer, but the number is much lower in Asia
(19.6%), Australia and New Zealand (23.6%) and Latin America
(26.9%). Even in Europe, the best performing region, only four
in 10 IT workers (38.8%) have high intent to stay.
The IT talent retention challenge varies by age group and
region. For example, IT workers aged under 30 report two and a
half times less likelihood to stay than those over 50. Only
19.9% of IT workers who are 18 to 29 have a high likelihood to
stay, compared to 48.1% of those aged 50-70 years.
Data shows that more flexible and human-centric work policies
can reduce attrition and increase performance. In a 2021 Gartner
survey of 3,000 employees across a wide range of industries,
functions and geographies, 65% of IT employees said that whether
they can work flexibly will impact their decision to stay at the
Gartner analysts said that CIOs should use a data-driven
approach to identify workers who are most at risk and most
valuable, and tailor hybrid work policies to keep them engaged
Akshay Sharma, CTO of Kovair Software
added, "At Kovair, we agree with the Gartner findings
that a need exists for WFH (Work From Home) strategies for
Legacy ALM, DevOps and newer DevSecOps with best practices,
without on-prem micro-management, or daily conference calls for
status checking. Kovair’s remote, web-based project planning
solutions include complete management dashboards, a workflow
engine, a task scheduler, project calendar, resource management
with invoicing functions, GANTT Charts, workload and risk
management platform, along with complete ALM, DevOps, and
DevSecOps solutions which collectively allows managers to plan
and control the application development from the beginning to
the end with complete product lifecycle management. Kovair’s
VSMP: Value Stream Management Platform is unique in the industry
with support for RedHat, VMware, Kubernetes, Cloud Delivery, as
well as legacy ALM and End-2-End PLM capabilities additionally."
A human-centric work model can improve talent and business
outcomes. To achieve it, Gartner advises CIOs to rethink
outdated assumptions about work that are unnecessarily limiting,
hours — Progressive enterprises are empowering people and teams
to decide when they do their best work and pioneering new
schedules such as the four-day week.
— The pandemic shattered the myth that employees can only get
real work done in an office where managers can see them. Most
organizations are now planning for a hybrid future that
recognizes employees can be fully productive remotely for
‘heads-down’ work, while the office is best suited for certain
work activities such as human connection and collaboration.
Meetings — The
culture of meetings started in the 1950s when people had to come
together physically to make decisions. Now, asynchronous and
synchronous collaboration tools enable distributed decisioning
making, collaboration and creativity.
“CIOs who adopt a
human-centric work design will out-hire, out-retain and
out-perform those that revert back to industrial-era work
paradigms,” said Waller.
The Gartner Global Labor Market Survey is made up of more than
18,000 employees in 40 countries, including 1,755 employees in
the IT function in Q421. The data above is reflective of market
conditions during the quarter.