FedEx Touts Low Price Reverse Logistics Service
December 12, 2022
Consolidated Returns is a solution that offers a low-priced, easy
e-commerce returns option that merchants can pass on to shoppers. The
expanded solution will launch in early 2023.
“As the returns market grows, FedEx continues
to explore innovative alternatives for our customers. While this
solution will provide a low-priced returns option for merchants, it’s
also a simple, convenient process to help retailers deliver a
shopper-friendly experience,” said Ryan Kelly, Vice President,
E-Commerce & Retail Marketing, FedEx Services.
FedEx Consolidated Returns is facilitated through supply chain services
offered by FedEx Logistics and FedEx Office. Shoppers who purchased from
participating merchants can drop off the items they wish to return – no
box or label required– at approximately 2,000 FedEx Office locations.
The returned items will then be consolidated with other returns from a
variety of merchants, saving materials and space. The items are then
processed through FedEx Logistics and sent back to the merchants via a
This marks the latest addition to the growing FedEx Returns portfolio,
which also includes printer-less and package-less return options at over
10,000 locations nationwide.
According to data from Forbes*, “consumers now rank in-person box-free
returns as the number one preferred method for online returns, while
mail-in returns have dropped to the fourth-ranked position. Nearly half
of the shoppers surveyed do not have continuous access to a printer that
can be used for printing return labels.”
“FedEx Consolidated Returns is another way FedEx is helping merchants
build customer loyalty by making the returns process simple and
effective. Having a streamlined but low-cost option helps retailers
stand out in a competitive market and adds to the overall returns
portfolio at FedEx,” said Patrick Super, Vice President, Retail, FedEx
FedEx Consolidated Returns– Key Points
Consolidated Returns is a low-priced e-commerce solution for low weight
returns tendered through FedEx Office and consolidated back to merchant
via FedEx Supply Chain reverse logistics.
Value for merchants: lower-cost solution for
high-volume returns, end-to-end visibility of return items, helps
provide shopper-friendly experience in a competitive e-commerce market.
Convenience for shoppers: no box or label needed
with access to approximately 2,000 FedEx Office locations. Simple return
process using a QR code.
Environmental benefit: may reduce carbon emissions
compared to single prepackaged/prelabeled returns as return items are
consolidated into one box before being shipped to returns center.