Walmart: InHome Delivery to Reach 30M U.S. Homes in 2022
January 5, 2022
It’s a new year and Walmart is resolving to bring the convenience of
InHome delivery to even more customers in 2022. Today, the retailer is
announcing plans to scale the service, going from InHome being available
to 6 million households to making it accessible to 30 million U.S.
households by the end of the year. To support the expansion, Walmart
plans to hire more than 3,000 associate delivery drivers this year as
well as build out a fleet of 100% all-electric delivery vans.
“We’ve been operating InHome in select markets over the last two years
and have found it is a perfect solution for customers who want to live
their lives without worrying about making it to the store or being home
to accept a delivery,” said Tom Ward, senior vice president, last mile
at Walmart U.S. “Identifying ways to help our customers save time and
money is our purpose, and nothing showcases that better than InHome
delivery, which is why we’re excited to bring the convenience of InHome
to even more customers in 2022.”
Launched in 2019, Walmart’s InHome delivery service is designed to give
time back to families by using highly-trained associates to deliver
fresh groceries, everyday essentials and more directly into customers’
homes, including placing items straight into their kitchen or garage
refrigerator, as well as picking up Walmart.com returns.
Here’s how it works:
Order: Once signed up for InHome, a customer places their order on
the Walmart App and selects InHome as their preferred delivery option.
Deliver: A highly-trained InHome associate completes the delivery. Upon
arriving at the customer’s home, the associate uses a one-time access
code to unlock the customer’s door or garage through their InHome app,
which pairs with smart entry technology. The app notifies the customer
at every step and a camera, worn on the associates’ vest, records the
entire delivery, which customers have access to from their phones for up
to a week after each delivery.
Enjoy: The customer can rest easy knowing associates took the
appropriate safety measures, including wearing a mask, sanitizing
surfaces and locking up, leaving the perfect finishing touches.
Walmart’s InHome Delivery service is $19.95 per month or $148 per year,
with no additional fees, including tips, which are built into the
membership price. Customers can extend one-time access to their InHome
associate using an existing smart lock, a garage keypad, or by
purchasing a new smart lock from InHome for $49.95.
To support the rapidly growing service, this year Walmart plans to hire
more than 3,000 InHome associate delivery drivers and equip them with a
fleet of 100% all-electric delivery vans. Not only does the
implementation of electric vehicles (EV) support the retailer’s goal of
operating a zero-emissions logistics fleet by 2040, but it is also
supported by Walmart’s growing infrastructure of 1,396 EV charging
stations at stores and clubs across 41 states.
The role of associate delivery driver is a new, up and coming full-time
position in Walmart stores that is focused on employing highly-qualified
associates who are interested in serving customers beyond the store and
in the community. InHome drivers are employed by Walmart and receive an
extra $1.50/hour from most current store roles, a pay differential
designed to attract top talent. Associates qualify for the retailer’s
total rewards and benefits plans, including medical, vision and dental
insurance, 401(k) matching, paid time off, no-cost counseling and access
to a free college degree, with Walmart paying for 100% of tuition and
books through its Live Better U program.
Walmart will fill these roles by promoting its own associates from
within, building on a track record that saw more than 300,000 associates
promoted to roles of more responsibility and higher pay in fiscal year
2021. InHome drivers receive in-depth training conducted both in-person
and using virtual reality, further enabling them to build their skillset
around using innovative tools and technology to manage the delivery
new role is yet another example of how technology is enabling us to
offer new career opportunities that just didn’t exist a few years ago,”
said Julie Murphy, executive vice president and chief people officer,
Walmart U.S. “Expanding our number of InHome associates is a testament
to the trust and confidence we have in them and their continuous
commitment to delight our customers. There’s a path for everyone to
build a career here at Walmart, and this position is further proof of
InHome delivery is the newest delivery option to be scaled to Walmart
customers and is an important part of the retailer’s last-mile delivery
strategy, which includes creating a low-cost last-mile delivery network
focused on density, speed and sustainability. Walmart also offers
delivery and Express delivery on 160,000+ items from more than 3,400
Walmart stores, reaching 70% of the U.S. population. Additionally, the
retailer leads the industry in the trialing of sustainable and
innovative delivery solutions, like drones and self-driving cars. More
recently, Walmart began commercializing its nationwide delivery
capabilities through Walmart GoLocal, a white-label delivery as a
service business focused on providing third-party retailers and brands
an affordable local delivery solution.