Adobe: Holiday Season Out-of-stock Messages Online To Be Up 172%
October 20, 2021
Adobe released its online shopping forecast for the 2021 holiday season
(Nov. 1 - Dec. 31). As part of the Adobe Digital Economy Index, Adobe
provides a comprehensive view into U.S. and global e-commerce by
analyzing direct consumer transactions online. Based on Adobe Analytics
data, the analysis covers over one trillion visits to U.S. retail sites,
100 million SKUs, and 18 product categories, with global views based on
transactions in over 100 countries across three regions — more than any
other technology company or research organization.
Adobe expects U.S. holiday sales online to hit $207 billion from Nov. 1
to Dec. 31, setting a new record. This represents a 10 percent increase
from 2020, a strong growth rate after a year where the pandemic made
e-commerce an essential service. Globally, online spending is expected
to hit $910 billion this season, 11 percent growth year-over-year (YoY).
Adobe expects over $4 Trillion ($4.1T) to be spent globally in all of
2021 — a new milestone for e-commerce.
In the U.S., as e-commerce becomes more ubiquitous, the major shopping
days are losing prominence. Cyber Week (Thanksgiving through Cyber
Monday) is expected to drive $36 billion in online spending — 17 percent
of the entire holiday season. The growth is slowing however, coming in
at just 5 percent YoY for the 5-day period (less than the season overall
at 10 percent YoY). Adobe expects Cyber Monday to drive $11.3 billion
(up 4 percent YoY) and remain the biggest day of the season (and year),
with Black Friday coming in at $9.5 billion (up 5 percent YoY) and
Thanksgiving at $5.4 billion (up 6 percent YoY). All three major
shopping days are growing less than the season overall.
Supply chain challenges to impact shopping season
Surging consumer demand for online shopping is happening as retailers
contend with dire supply chain challenges, from crowded ports and cargo
delays to disruptions in overseas manufacturing. Shoppers are feeling
the impact: Compared to a pre-pandemic period (Jan 2020), the prevalence
of out-of-stock messages has risen a whopping 172 percent going into the
holiday season. Adobe expects it to remain at this level, increasing for
certain products throughout the season. Of the 18 categories tracked by
Adobe, apparel has the highest out-of-stock levels currently, followed
by sporting goods, baby products, and electronics.
A weakened supply chain is also driving up prices online. Adobe expects
U.S. consumers will pay 9 percent more on average during Cyber Week this
year, compared to the last holiday season. This is the result of smaller
discounts, on top of e-commerce inflation that has persisted through the
year. Adobe forecasts discounts will be in the 5 percent to 25 percent
range across categories this season, compared to a historical average of
10 percent to 30 percent.
This is happening as pricing levels have been elevated: Inflation in
e-commerce has been observed since June 2020 (16 consecutive months)
with online prices up 3.3 percent going into the holiday season (Sept
2021). In past years, online prices were down 5 percent YoY on average
prior to the shopping season. E-commerce prices have not risen as
quickly as offline prices however, with the latest Consumer Price Index
up 5.4 percent YoY (Sept 2021).
“We are entering a second holiday season where the pandemic will dictate
the terms,” said Patrick Brown, vice president of growth marketing and
insights, Adobe. “Limited product availability, higher prices, and
concerns about shipping delays will drive another surge towards
e-commerce, as it provides more flexibility in how and when consumers
choose to shop.”
Insights on discounts, as well as the best days to shop:
Category Discounts: Adobe expects smaller discounts in all major gifting
categories tracked by the Digital Economy Index. Discount levels in
electronics for instance, will peak at 22 percent for the season, down
from 27 percent in 2020. Other categories include computers at 25
percent (vs 30 percent in 2020), televisions at 15 percent (vs 18
percent), appliances at 16 percent (vs 20 percent), toys at 16 percent (vs
19 percent), sporting goods at 14 percent (vs 20 percent), apparel at 15
percent (vs 20 percent), furniture at 7 percent (vs 9 percent), and
tools at 8 percent (vs 11 percent).
When to Shop: In an Adobe survey of over 1,000 U.S. consumers, 67
percent are concerned about gifts being more expensive this year. While
seasonal discounts are expected to start this month (Oct) in the 5
percent to 15 percent range, as retailers look to manage supply chain
challenges, the biggest discounts (5 percent to 25 percent range) are
still expected to happen around Thanksgiving and Cyber Monday.
Certain categories like electronics for instance, are expected to have
the deepest discounts before Cyber Monday. The best days to shop
include: Thanksgiving (11/25) for toys, Black Friday (11/26) for
furniture/bedding and tools/home improvement, Saturday (11/27) for
electronics and appliances, Sunday (11/28) for apparel and sporting
goods, Cyber Monday (11/29) for televisions, and Wednesday (12/1) for
Insights on Buy Now Pay Later, top gifts, curbside pickup, and more:
Buy Now Pay Later: Consumers are embracing new payment methods like Buy
Now Pay Later (BNPL) as a way to free up cash this holiday season.
Online revenue from BNPL this year has been 10 percent higher than 2020
and 45 percent higher than 2019 — based on Adobe Analytics data.
Shoppers are also using BNPL for increasingly less expensive orders,
with the minimum order value dropping 12 percent YoY to $225. In the
Adobe survey, 25 percent of respondents said they have used BNPL in the
last 3 months, with apparel (cited by 43 percent), electronics (33
percent), and groceries (30 percent) as the top categories.
Curbside Retakes Spotlight: In December 2020, curbside pickup was used
in 25 percent of all online orders, as consumers looked for safer ways
to shop. In this upcoming season, delays are expected to drive even more
usage. In Adobe’s survey, 65 percent of shoppers are concerned about
shipping delays this year. Adobe expects curbside pickup to peak from
12/22 to 12/23 (right before Christmas Eve) at a record 40 percent of
all online orders, while remaining at 25 percent through November 2021.
Most Anticipated Gifts: Based on Adobe data, along with analysis of
market trends and social media buzz, the top toys this season are
expected to be the Tamagotchi Pix, Pop Fidget, Got2Glow Fairy Finder,
Baby Yoda, and Gabby’s Dollhouse — Top gaming devices include the
Nintendo Switch OLED, PlayStation 5, Xbox Series S/X, and Stream Deck —
Top games are expected to be Metroid Dread, Battlefield 2042, Pokemon
Brilliant Diamond & Shining Pearl, Halo Infinite, and FIFA 22 — Other
top gifts include Airpods Max, smart mugs, Instant Pot, air fryers,
smart water bottles, drones, and record players.
Bigger Screens: As consumers spend more time at home and sit in front of
laptops for work, growth of smartphone driven shopping has hit a
ceiling. Adobe expects smartphones to account for 42 percent of overall
revenue this season ($86 billion), a modest 5 percent increase from
More time spent at home has also driven interest in larger TV screens,
as people look to replicate the theatre experience at home. TVs in the
70-79 inch range hit 22 percent of sales in 2020, up from 16 percent in
2019 and 9 percent in 2018 — 80-inch (and larger) sets hit 3 percent of
sales in 2020, up from 1 percent in 2019 and 1 percent in 2018.
Frenzy: On average, a consumer in the U.S. will spend 12 full hours
shopping online this holiday season. During the “golden hours” of
e-commerce (7:00–11:00 pm PT on Cyber Monday), shoppers will spend
nearly $3 billion online ($2.9B) in just 4 hours, 50 percent more than a
typical full day in August 2021 ($1.9B). In the peak hour of Cyber
Monday (8:00–9:00 pm PT), consumers will spend over $12 million every
Gifting an Experience: In the Adobe survey, while over half of
respondents (51 percent) plan to purchase physical goods as gifts for
others this holiday season, nearly one-fifth (17 percent) plan to gift
an experience instead. Top categories include spa treatments (cited by
25 percent), concert tickets (25 percent), sporting event (22 percent),
plane tickets (21 percent), and cooking classes (16 percent).
Methodology: The Adobe Digital Economy Index offers the most
comprehensive set of insights of its kind, based on analysis through
Adobe Analytics that covers over one trillion visits to U.S. retail
sites and over 100 million SKUs in 18 product categories — more than any
other technology company or research organization. Global views are
based on transactions in over 100 countries across Americas, APAC and
EMEA. Companion survey findings are based on responses from 1,012 U.S.
consumers (over 18) fielded between Sept. 23 and Oct. 1.