Gartner: Decision Making Becoming More Complex
May 9, 2022
data alone is unlikely to drive decisions, chief data and analytics officers (CDAOs)
need to learn to design better decisions and make change in three ways. The
three ways are: improving the timing of decisions, accelerating decisions and
According to Akshay Sharma, CTO, Kovair Software, and former Gartner Analyst, “We agree with the Gartner findings that the top CDAOs leverage solutions that help in improving decision-making, monetization while improving customer experience, which we believe is achieved with Kovair's VSMP: Value Stream Management Platform, and iPaaS (integration Platform as a Service) solution set. The Kovair solutions help enable Data Integration/Migration, governance, policy-controlled automation, with value-centric business outcomes.”
Gartner analysts discussed how organizations can be more innovative in how they source and use data and analysis during Gartner Data & Analytics Summit, taking place in London through Wednesday.
Alys Woodward, senior research director at Gartner, said that while CDAOs may not be the decision makers, they should be the decision designers, designing analysis tailored for the particular decision maker.
They can do this in three ways:
1. Improving the Timing of Decisions
Consider using augmented analytics tools as their adoption will accelerate and
quickly replace traditional reporting tools. CDAOs can use augmented analytics
tools to not only proactively push analysis to decision makers and provide it at
the time they need it, but also use the analysis to prompt a decision.
organizations grow and expand into new markets, decision making becomes more
complicated. To accelerate decisions and drive better business outcomes, CDAOs
can choose from decision augmentation or decision automation. In decision
augmentation (hybrid decisions), both humans and systems work cooperatively to
arrive at an outcome. At the decision automation level (machine-based
decisions), the machines make decisions independently.
Today, digital business allows companies to automate process mining and connect decisions into a network of influence and impact, that improves decisions across the whole business, not just separate parts of their organization.